On October 30, 2024, the Development Academy of the Philippines (DAP) conducted its 2024 Citizen Satisfaction Survey (CitSat) with UP Mindanao stakeholders at the Admin Building, UP Mindanao. This survey aimed to assess and enhance the quality of frontline government services by gathering valuable insights to guide strategic improvements addressing the evolving needs of the public.

Last April 5, 2024, the establishment of the UP Mindanao Quality Assurance Office (QAO) was approved by the Board of Regents during its 1388th meeting. Moreover, it was highlighted that a new academic program must first pass the quality assurance standards set by the constituent university's Quality Assurance Office before it is submitted for approval by the Board of Regents.

From July 3 to 5, 2024, a select group of process owners underwent Internal Auditor Training. This workshop equipped participants with the skills necessary to evaluate internal systems and ensure compliance with ISO standards. Participants were trained into internal auditors that can conduct effective internal audits.

A follow-up training session for document controllers, held from June 19 to 21, 2024, catered to staff unable to attend the initial workshop. This session reiterated best practices for document management, ensuring that all process owners were equipped to handle their roles effectively.

On June 6-7, 2024, UP Mindanao held coaching sessions with its senior leadership, including the Chancellor, Vice Chancellor for Administration (VCA), Quality Assurance (QA) Director, and ISO project staff. The focus of these sessions was on presenting updates, reviewing the progress of each unit, and discussing timelines for achieving ISO certification.

On May 30-31, 2024, the University of the Philippines Mindanao conducted a focused round of coaching sessions with key process owners, including units such as OVCA, QAO, SPMO, Budget Office, and CHSS. These one-on-one coaching sessions followed up on previously discussed requirements, helping each department ensure they were on track with their ISO 9001:2015 preparations.